FAQ
Frequently Asked Questions (FAQ)
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Refund
Unfortunately, once an order is placed, there is no refund available. However, we do offer exchanges for defective or damaged items.
Due to the nature of our products and the potential for misuse or mishandling, we do not offer refunds. We believe in customer satisfaction and strive to provide quality exchanges for any issues that may arise.
If you have received a defective or damaged item, please contact our customer service team and they will assist you with the exchange process. Please note that exchanges are subject to availability and product conditions.
We do not offer refunds for change of mind purchases, but we do offer exchanges for valid reasons such as defects or damages.
Delivery
My Science Kart delivers orders through a reliable and efficient shipping service to ensure your products arrive safely and on time.
Yes, you can easily track your order from My Science Kart by using the tracking number provided to you once your order has been shipped.
If you have any issues with your order from My Science Kart, please contact our customer service team who will be happy to assist you and resolve any problems.
Payment
You can pay for your purchases on My Science Kart using various payment methods such as credit/debit cards, net banking, UPI’s and mobile wallets.
Yes, we use industry-standard encryption technology to protect your payment information and ensure that it is secure.
If you have any payment-related queries or issues on My Science Kart, you can contact our customer support team through the website or email us at support@mysciencekart.com.